Increase Productivity Across Your Operations
As an out-of-the-box solution with rock-solid reliability, the Five9 Intelligent Cloud Contact Center enables you to turn your Sales, Marketing, Customer Support and Finance departments into a call center, which results in more sales, higher productivity and lower operational costs.
Key Benefits
- Increased productivity through automation of telesales, telemarketing, customer support, inbound sales and collections functions.
- Reduced capital costs by delivering advanced capabilities across traditional infrastructure boundaries—at home, onshore and offshore.
- Increased sales with new revenue streams and improved efficiency.
- Greater effectiveness in all your operations by adding call center capabilities to the NetSuite applications you use in your company.
Customer Quote
“No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.” “A couple of years ago, we couldn’t allow all our agents to work from home. Five9 has allowed us to scale better, grow very quickly, and be very flexible.” – Bernie Fraser, Technical Support Director, NetSuite
– Bernie Fraser – Technical Support Director NetSuite
The Right Fit for Any Operation
When running outbound campaigns, the Five9 Predictive Dialer efficiently automates your outbound phone calling. Instead of making one call at a time, the predictive dialer makes multiple calls simultaneously and ignores busy signals, answering and fax machines, and no answers. As a result, your employees will only connect with live contacts. For inbound call center operations, Five9 provides a wealth of features designed to make every interaction more meaningful, more predictable and more profitable. With easy-to-use ACD and skills-based routing capabilities, you can ensure that your callers reach the right agent at the right time, and Five9’s real-time reporting and quality-monitoring tools will help you insure that your service goals are met or exceeded.