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Sererra RepairSeries – Repair Management for NetSuite

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Sererra’s RepairSeries – Repair Management for NetSuite streamlines customer and repair information, automate and tracks invoice charges and profitability, and manages warranty eligibility.

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Description

Sererra RepairSeries – Repair Management for NetSuite

Sererra RepairSeries for Oracle NetSuite is a “Native Built for NetSuite” application that manages all aspects of equipment, such as inspection, repair, service contracts, preventative maintenance, and warranty management for your business. Our intuitive solution also ties with our Rental Management Solution to completely manage your rented inventory.

Key Benefits

  • Mobile responsive
  • Full-feature management for repairing equipment.
  • Configured for use with NetSuite OneWorld.
  • Fully integrated with RentalSeries https://sererra.com/netsuite-rental-series
  • Setup, manage and execute your Checklist
  • Automate technician assignment based on their skill sets
  • Manage receiving and shipping for repaired items
  • Setup and manage pre-defined list of spare parts and service for repair
  • Track inventory order, part, lot number, bins
  • Manage transfer and replenishment of spare parts within Job Card
  • Online access for customers using customer center
  • Track consumable cost and technician time
  • Manage warranty and non-warranty processes
  • Automated preventative maintenance scheduling and servicing
  • Trigger maintenance schedule based on asset parameters.

Features

  • Dashboards and KPI’s
  • Manage inspection, repairs and RMA items
  • Automated inspection for asset purchases
  • Kanban view of Job Cards by Stages, Technicians and Customers
  • Perform inbound inspection of Assets from Rental Customers
  • Auto Assignment of appropriate Checklist to aid inspection
  • Ability to determine if product is viable for repair
  • Customize any of the processes to fit your business model
  • Provide workflow, escalations, and approval process
  • Print or email customer estimates, invoices, credit notes and Job Cards
  • Calendar for schedule and technician assignment
  • Preventative Maintenance Management
  • Warranty Management.
FEATURES

Dashboard Capabilities

Provides a visual display of inspection and repairs count with their corresponding repair revenue and costs in tiles, graphs and reports. This gives the executive management visibility on the performance of each repair category with detailed reports for each tile.

Job Card Entry

The feature allows customer support or technicians to quickly create Job Cards to facilitate repairs. This streamlines entry of customer information, repair items details, model and issues with pre-defined spare parts and labor components.

Repair Charges and Costs

Facilitates creation of Quote and Invoice to charge customers of repairs with pricing definitions. The Repair Job Card allows users to absorb internal repairs via Inventory Adjustment and proper charging of accounts.

Warranty Management

Add-on module to RepairSeries that provides a one-stop shop to check warranty eligibility, links to historical transactions, process returns and facilitate creation of support tickets. This module is also capable of creating Loaner Order to lend Asset to the Warranty Customers while repair is ongoing. Alternately, Replacement Order can be processed to send out item replacements to qualified customers.

Preventative Maintenance

Add-on module to RepairSeries that allows automatic schedule of service maintenance based on criteria. This provides dashboard and calendar capabilities to highlight PM KPIs and scheduling based on Technician, Job Card or location.