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Aminian Customer Satisfaction Survey

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Aminian’s Customer Survey for NetSuite greatly reduces the man-hours associated with soliciting, compiling, and tracking customer data by providing an automated customer satisfaction survey module within NetSuite.

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Description

Customer Survey Automation for NetSuite

Aminian’s Customer Survey for NetSuite greatly reduces the man-hours associated with soliciting, compiling, and tracking customer data by providing an automated customer survey module within NetSuite. With our automated customer survey bundle, you will no longer have to manually invite customers to participate in your surveys or manually transfer captured data into corresponding customer records.

Key Benefits

  • Fully customizable survey forms
  • Personalized survey invitation links for customers
  • Automatic distribution based on desired frequency
  • Ability to exclude specific customers
  • Optimized for tracking and reporting

Customer Quote

Aminian’s Customer Survey for NetSuite has saved us a lot of time and resources related to soliciting, capturing, and tracking valuable customer data within NetSuite. Instead of inundating our customers with constant invitations to participate in surveys, we can easily control the frequency at which they are solicited. Aminian delivered an automated NetSuite solution that met our specific needs and provided outstanding end-user training and support.

– Brandon Charif, Velocify

About Aminian Business Services

At Aminian Business Services, we take pride in having designed and implemented a number of projects for customers who were seeking solutions that are not available in a NetSuite “out-of-the-box” configuration. Our NetSuite customizations and extensions seamlessly integrate with NetSuite’s free product upgrades, making IT nightmares a thing of the past. Contact us today to discover how our seasoned staff can customize end-to-end business processes to your precise business requirements.

FEATURES

Customizable Survey Forms

Each customer survey and survey invitation can be easily tailored to meet your exact requirements. Surveys created in Aminian's Customer Survey for NetSuite allow participants to answer survey questions within a variety of field types. Examples of these fields include, drop-down menus, radio buttons, check-boxes, and free-form text.

Personalized Survey Invitations & Links for Customers

Sales and Support Departments now have the ability to automatically generate personalized survey invitations for customers within NetSuite, ensuring that the customer relationship management (CRM) process begins and ends within your NetSuite account. Aminian's Customer Survey for NetSuite creates a standardized link to a survey that pre-populates all relevant customer, contact, and support case information, eliminating the need for your customers to enter personal information.

Schedule Automated Survey Invitations

Invitations to participate in satisfaction surveys can be automatically sent to customers based on a user-defined, system-wide schedule. This allows your Sales and Customer Support departments to determine the frequency at which your customers are being solicited for information.

Track Data From Submitted Customer Surveys

Customer data from submitted surveys is saved in the customer record, contact record, and support case record within your NetSuite account. Aminian's Customer Survey for NetSuite optimizes all captured data to provide real-time reports for Sales and Support managers.

View Detailed Customer Satisfaction Reports

Support Representatives and Managers can view real-time survey data reports, follow-up with customers, and measure their customer support effectiveness.