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Returnly-NetSuite Integration App (Connector) by Nova Module

bluChat

Status: Unverified

bluChat supports messaging, collaboration and notifications with record specific discussions and relevant communication with all users. Sharing files and creating tasks directly from the chat screen for clarity and resolution monitoring. Sales, Support, Accounting, Warehouse, Manufacturing, and all verticals supported.

View on Suiteapp.com

Categories: Native, NetSuite Apps, Suiteapp
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  • Description
  • FEATURES
Description

NATIVE NETSUITE TEAM CHAT

bluChat is a powerful, Built-For-NetSuite context driven, real-time team chat and collaboration application that allows authorized users to chat on any scriptable record, such as customers, vendors, invoices, and bills, and to drag and drop files, in any format supported by NetSuite, directly into the chat stream.

Key Benefits

1. As a Native NetSuite real-time team and collaboration SuiteApp, bluChat enables your company to leverage all of NetSuite’s strengths, from its “single source of truth” database to its familiar user interface, for rapid integration into your existing work flows.
2. bluChat can be deployed to any scriptable record in your system, so that all chats and comments are contextually tied to a NetSuite record, and can be easily searched.
3. Users can create, assign and schedule a task directly from within chat, and anyone tagged in the chat receives a customizable email alert to ensure attention.
4. The power of bluChat is matched by ease of use, and users can simply drag and drop a file in any of the 50 file formats supported by NetSuite into the chatbox to upload it.
5. bluChat can be selectively extended to include vendors, partners and customers, allowing fast and efficient responses across all aspects of your company’s business.

Customer Quote

bluChat’s record specific chat is essential for our business to communicate clearly. 1000x more useful than email communications.

– Aaron Casillas

Fastest path to increased productivity

Team collaboration apps have emerged as one of the most productive business management tools. bluChat enables real-time collaboration across the entire company, leveraging the records and processes you already have in place, and eliminating the need to leave NetSuite to open a channel of communication, or to have to retrain your staff on a new, separate application.
Tasks can be created, assigned and scheduled from within bluChat directly on a record, greatly speeding up resolution of open issues,  Speed to issue resolution is also enhanced by the ability to tag and alert any authorized user, inside or outside the company.
The power to collaborate with Vendors, Partners and Customers in real-time about any record or issue is huge boost to team and company productivity.

FEATURES

Rapid and easy deployment

bluChat is a Built-For-NetSuite application, and can be installed and deployed in minutes. Because it uses all the standard NetSuite menus and navigation, there is minimal need for training, and chat setup can use the company's existing role authorizations.

No limit to simultaneous users

There is no limit on the number of simultaneous users across the company, or within any given group chat. Access to any chat is determined by the records that a user already is authorized to review, and anyone can be tagged in the chat stream.

Extensive and easy file uploads

Collaboration often involves bringing specific materials into the discussion, and bluChat supports drag and drop uploading of all major file types including texts, images, urls, and audio and video clips.

Chat Security and History

As a native NetSuite application, bluChat enjoys all the standard OracleNetSuite security protections against messages being hacked. In addition, all messages are stored in the company's NetSuite account, so a copy of every chat stream is always available for review.

Rich Analytics

bluChat provides a variety of analytics to enhance company usage of chat, including number and kind of messages, by user, record type and time period. The range of analytics can be easily extended by a series of searches particular to your company's needs

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