Extend NetSuite into an Omnichannel Contact Center
Contivio is an omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect technology, Contivio integrates with any version of NetSuite in minutes without any additional code or APIs, regardless of customizations. Leveraged by NetSuite organizations across the globe, Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating desktop app, or any IP phone.
Key Benefits
Regardless of your company size or industry, Contivio’s feature-set is easily configured to suit the needs of your business.
Improve customer satisfaction by routing your customers to the right rep at the right time, with screen pops to the most relevant NetSuite screen for the interaction.
Close deals faster with automatic lead dialing and power dialing through NetSuite.
Decrease staff turnover and retain skilled employees by automating tedious agent tasks.
Lower agent training costs with easy-to-use software, call recording & monitoring and agent call scripts.
Reduce contact center operating costs with all-inclusive concurrent user pricing and increased agent efficiency.
Customer Quote
“We threw around the idea of moving to a Cloud Phone System for two years. In the end, Contivio was the best fit for our needs. Clients love our secondary communication channels such as Live Chat and SMS. It helps us maintain customer loyalty, and having Contivio push those interactions to NetSuite makes life much easier for our users. My only regret is not having made the move to Contivio earlier.”
– Kathryn Small, Chief of Staff, White Labs
Company Differentiators
Product – Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.
Technology – Made for the Cloud, proven performance, multi-tenant, industry leading scalability and patented technologies.
Flexibility -Global VoIP & WebRTC Support, Seamless connection to NetSuite, Deploy from anywhere via our Softphone, Mobile App or IP Phone.
Reliability -Global scalability with no hardware or software to maintain, highly secure, and designed to support 99.995% telco reliability.