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FieldAware for NetSuite

Status: Unverified

At GPS Insight, we are transforming the way organizations operate—on the road and in the field. Our FieldAware field service management software is a made-for-mobile, cloud-based field service management solution. FieldAware augments and extends the power of NetSuite to field service personnel using iOS, Android or Windows smartphones and tablets. The solution enhances NetSuite ERP capabilities by adding scheduling and dispatch, electronic signature capture, photo and video capture and other features designed with field personnel in mind.

View on Suiteapp.com

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Description

Mobile Field Service App for NetSuite

Our enterprise-grade solution provides seamless integration between FieldAware and NetSuite. This enables companies to track the status of every work order and every member of the field organization in real time. FieldAware augments and extends the power of NetSuite to field personnel using iOS or Android based smartphone and tablets. Powerful views and reporting features allow companies to track work orders and revenue generated by the field, as well as to deploy powerful workflows that enhance management and reporting for every service and support organization. FieldAware’s mobile apps have been designed from the ground up to be easy to use. That means less time expended for training and faster, long lasting user acceptance. FieldAware for NetSuite SuiteApp is compatible with NetSuite, NetSuite OneWorld, CRM and CRM+ versions.

Key Benefits

  • Combines best-in-class ERP features of NetSuite with the FSM features and sophisticated mobile applications of FieldAware.
  • Designed for companies that want to control the generation, dispatching, management and real-time updates of work orders through NetSuite.
  • Intuitive mapping between NetSuite Transactional entities (Sales Orders, Transfer Orders, etc.) and FieldAware jobs.
  •  Intuitive mapping between NetSuite Projects and Project Tasks and FieldAware Jobs.
  • Treats NetSuite as the system-of-record and allows companies with vested NetSuite experience to use FieldAware through NetSuite.
  • Hybrid connector implementation ensures a high degree of compatibility with pre-existing customizations. Near real-time integration between FieldAware and NetSuite.
  • No System Administration required to maintain data integrity.

Customer Quote

“When we integrated the NetSuite SuiteApp from FieldAware into our field service operations, we were able to maximize our workforce management capabilities. With the operational visibility that the FieldAware platform gives us, we know we are scheduling, and dispatching the right technician, materials and tools based on the specific client requirements to get the job done right the first time. Our technicians have a real-time, 360-degree view of the customer and have all the information they need to get projects done quickly and efficiently.”

– Phil Powell, IT Director – PSV Glass

Made-for-Mobile; Built-for-NetSuite

The FieldAware native Mobile apps support iOS and Android smartphone and tablets. FieldAware leverages the capability of the operating systems to include features like voice recognition, photo and video capture, location mapping, and much more.

FEATURES

Add Service Functionality to NetSuite

Translate Sales Orders in NetSuite into FieldAware Work Order, to schedule and dispatch a job to field service technicians. Field personnel can easily view customer, customer contact, customer location (with turn-by-turn directions), asset history, customer history, associated tasks and inventory items connected with the job order.

  • Capture signatures, photos (with time stamp and geo location) in the field.
  • Scheduler views can be tailored to meet the unique needs of managers, dispatchers, and operational personnel.
  • Enables companies to see the location and status of every technician and every work order in real time.
  • Rescheduling or reassignment of tasks can be achieved in one step, and changes are immediately pushed to the field.
  • Color Coding allows you to see the status of every job –both Planned (Un-Linked) and Dispatched (Active) jobs are visible in one view.
  • Automated Updates for near real-time status of every job and every member of the field organization

Seamless Integration

  • Integration between NetSuite and FieldAware is virtually seamless, eliminating the need for system administration.
  • Create Sales Orders in NetSuite to generate FieldAware Work Orders (Jobs).
  • Sales Orders are instantly translated to Job Orders and field personnel are instantly notified of the new job order.
  • Create Project Tasks in NetSuite to generate FieldAware Work Orders (Jobs)

API Architecture

The FieldAware API Architecture allows users to extend FieldAware and internal NetSuite Workflows to meet the needs of almost any services business. All data is stored and archived in NetSuite for compliance and historical reporting purposes.