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Inspirria ServiceEdge for NetSuite

Status: Unverified

Inspirria ServiceEdge for NetSuite for NetSuite enables clients attaining high customer satisfaction level by offering 360 degree controls and visibility to their service and Maintenance operations. It tracks data of customer’s equipments and auto generates Contracts and Installation/Delivery and Preventive Maintenance Jobs to provide complete visibility over service contracts.

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Description

Inspirria ServiceEdge for NetSuite for Netsuite offers complete solution for Service Operations.

  • Offers automated controls for Service Companies
  • Auto-generated Contracts & Cases
  • Maintains complete Customer Equipments Database
  • Provides History of Equipments for analysing Performance & Profitability

Key Benefits

1. Enhanced Support Case Controls and Visibility

2. Quick Access to Contract Scope, Terms, Coverage and Inclusions

3. Contract-wise and Equipment-wise Profitability Analysis

4. Tracking Chargeable & Non-Chargeable Cases

Other Benefits

Provides appropriate tools and real time information needed while interacting with customers on daily basis to resolve issues quickly

Efficient administration of End to End Warranty, Service and Rental Contracts Life Cycles

Ensure timely and accurate execution of contract terms

Faster and better decision making based on timely, accurate data on all aspects of service processes

FEATURES

Integrated with Netsuite

Seamlessly integrates with Existing NetSuite ERP Masters such as Customers, Item Master and Employee etc. available masters.

Since it is completely built on Netsuite it becomes  easy to flow the interim information.

Advantages of using almost all the possible standard NetSuite Support Objects in the module i.e. Case, Territories, Knowledge Base etc.

360 Degree Control and Visibility on service contracts

All the Support related Master and Transaction Objects inter-linked and integrated with each other so that any data can be accessed from any where.

E.g.: Support Representatives linked and accessible to Equipments, Cases and vice versa

Automated Service Operations

  1. Automatic Customer Equipment Card Creation
  2. Automatic Contract Creation
  3. Automatic Case Creation for Planned Visits
  4. Automatic Case Creation for Installations and Deliveries