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Loop Shopify Integration for NetSuite

Status: Unverified

Loop Returns is a NetSuite integration app that automatically creates RMAs in NetSuite based on Open state returns in Loop, export Return Receipts from NetSuite to Loop, and creates item receipts, cash refunds or credit memos based on refund transactions in Loop. Do you use Instant Exchanges and Shop Now? No problem, this integration app supports this functionality out of the box. This integration (connector) covers all major use-cases. However, it can also be customized to fit your business needs. Our official partnership with Nova Module helps us enhance the integration when new Loop functionality is available.

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Description

Loop Integration with NetSuite

Loop is the exchange-first returns platform purpose-built for Shopify. Loop drives revenue retention and customer satisfaction by creating an ecommerce shopping experience inside the returns experience.
As Loop has automated more than 15 million returns and $400 million in revenue for Shopify’s most innovative brands, the Loop-NetSuite integration enables Shopify merchants to streamline the connection to the back-office features of NetSuite.
The Loop Integration App (Connector) developed by Nova Module is powered by the powerful iPaaS platform integrator.io (provided by Celigo).

Key Benefits

  • As customers are incentivized to exchange their purchases more often than requesting a refund, automate the import of Return Material Authorizations (RMA) into NetSuite to accurately reflect the customer choice of return, export Item Receipt Records from NetSuite to trigger refunds in Loop, and import the processed refund from Loop to create a cash refund of credit memo in NetSuite.
  • Robust field mapping capabilities and sync scheduling options provide direct access for integration management.
  • Out-of-the-box solution can be customized to accommodate purposeful workflows for NetSuite specific setup.
  • SaaS subscription product built on a true and modern iPaaS platform.

Functionality – Data Flows

  • RMA Import – Direction: from Loop to NetSuite.
    • Integration App imports Loop RMAs in Authorized status to NetSuite and creates a corresponding RMA record in NetSuite in Pending Receipt status.
  • Loop Refund – RMA Item Receipt Export – Direction: from NetSuite to Loop.
    • As RMA Item Receipt records against corresponding RMAs are created in NetSuite the Integration App uses them to trigger Loop to issue refunds for respective RMAs. Note: This data flow, like other data flows, can be turned or kept off if an online merchant automatically issues refunds to its customers (e.g. if merchants have 100% guarantee policy).
  • Refund Import – Direction: from Loop to NetSuite.
    • When Loop processes refunds, the Integration App imports refund data to NetSuite and creates either a Cash Refund or a Credit Memo against the original Cash Sale or an Invoice respectively.
FEATURES

Powerful Dashboard & Monitoring Functionality

  • Monitor all of your imports and exports from our easy-to-use dashboard. Dashboard tools include a stream of integration events, colorful and informative graphs, direct error resolution links and quick links to each of your integrations and flows.
  • There are several core data flows that are available - RMA Import, RMA Receipt Export, and Refund Import. One example of data that can be re-tried is in the RMA Import to NetSuite from Loop data flow. E.g. the Integration App is working to create a new RMA record in NetSuite but the original Cash Sale or an Invoice record is not available in NetSuite. The Integration App will throw an error suggesting the issue. This error will be kept in the connector and on the platform so it can be re-tried after an underlying issue is fixed. So your record data is parked on the platform until it is successfully exported/imported. Errors can be re-tried with a single click of a button. Again, this is just one data flow out of several core data flows available in the Integration App.
  • Data that is getting imported / exported from one system to another is stored on the platform until it is successfully delivered to a corresponding system.

Simple Post Go-Live Maintenance

  • As business rules and use cases evolve, map data fields between NetSuite and Loop through an intuitive user interface. For data that is exported from NetSuite use an already pre-built saved search(es) which makes it easy to add specific logic that allows for an even greater flexibility in identifying what records to use.

Instant Exchange

  • Creates an experience where customers can receive the last unit of inventory, guaranteed
  • Creates an experience where customers can receive their exchange before they ship their return
  • Completely eliminates risk and expensive exchange fees for your brand

Shop Now

  • Facilitate upsell revenue by giving customers the option to apply the value of their current return order to get any other products they want
  • Give customers the option to shop immediately with their exchange credits, risk-free
  • Offer a bonus credit to incentivize customers to exchange rather than request a refund, and drive upsells

Workflows

  • Supports your business strategy by allowing you to tailor return outcomes based on a variety of conditions
  • Saves time for your support team by automating exception handling within the return flow
  • Reduces shipping costs and waste by allowing customers to keep items that cannot be restocked or resold