Mobile Field Service Management That’s Built for NetSuite
Next Service does it all, from scheduling and dispatch to a flexible mobile app, warranty management, preventive maintenance, and customer asset management, all from within NetSuite. The result is a powerful end-to-end solution that is easy to use, easy to implement, and has a low total cost of ownership.
Key Benefits
- Increase the productivity of back office and field personnel.
- Understand changing business dynamics – 360 degree visibility of every job, technician, customer asset.
- Discover new revenue opportunities – perform quotes in the field, determine the most profitable services and/or products.
- Reduce operational costs – eliminate overtime, increase the number of first time fixes.
- Increase customer satisfaction – deliver more timely services more efficiently.
- Reduce inventory leakage and optimize stock levels – manage and consume inventory from the field.
Customer Quote
“For any business, upgrading major operational systems can be a nightmare. Working with the Next Service implementation team, however, has been a refreshing change to the norm. They were at all times professional, approachable, and honest. If something wasn’t quite right, they just fixed it. No hiding behind excuses such as ‘not in scope.’ And the Next Service product genuinely works within NetSuite. It is seamless. It is not a bolt-on product. It just works. Next Service works so seamlessly and effortlessly with NetSuite. And the mobile app makes technicians’ jobs easier. They want to work from their phones, not a cumbersome tablet or laptop. It’s user-friendly and the techs love it. They are very, very happy with it. When you look at the totality of a job—from the time it’s assigned by a service manager, completed and all administrative aspects finished—Next Service is generating big savings in time.” The service manager loves that he can just drag and drop assignments onto the schedule and move them as needed. The financial information we’re getting is accurate and easy to access by any of our team wherever they are working. My dashboard shows bank balance, cost of goods sold, inventory, current sales trends, and what’s in the pipeline. In seconds of opening my screen, I’ve got an instant snapshot of the health of the company. If we’re seeing repeated issues with a customer’s equipment, we have visibility into the service history of that asset. This is proving to be a massive benefit. David Van Rooy Vanrooy Machinery
– David Van Rooy
Customer Asset Management
Automate Warranties and Preventive Maintenance Contracts
- Uses NetSuite billing rules.
- Set up preventive maintenance calls monthly, bi-monthly, semi-annually, annually – you name it.
- Report on profitability of service contracts – automatically.
- Track inventory used for maintenance or warranty repairs.