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NIVA (NetSuite Interactive Virtual Assistant)

Status: Unverified

Yantra’s Humanoid Chatbot for NetSuite is aimed to reduce the phone calls and emails from external entities like vendors, customers, partner which will further reduce administration expenses of call center and customer service department. The Chatbot will be deployed on companies website or blog. Vendors and customers can get required information in only a few clicks. It will first authenticate the visitor on the basis of email ID and OTP which will be shared via email. Vendors and customers can ask for details on orders, payments, open balance, pending invoices/bills and raise support case.

View on Suiteapp.com

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Description

Interactive Humanoid Chatbot

Yantra’s Humanoid Chatbot for NetSuite is designed to provide facility where vendors and customers can ask for required information like Pending payments, open invoices/bills, Mini statement etc. User can also select to generate Support case. Upon creating of Support case, it will share the support case ID with user. This support case id can be used to track the progress.

Key Benefits

Yantra’s Humanoid Chatbot for NetSuite helps organization to reduce administrative expenses by providing Chatbot as virtual assistant. Since Chatbot will be available on 24X7 basis, vendors and customers will have freedom to extract required details regardless of time, holidays etc.

Get information in few clicks only.

Vendors and customers are required to visit company’s website or blog.After successful email based authentication, vendor and customers can extract required information in few clicks only. Even just by entering query, vendor and customers ask Chatbot to generate Support case.

FEATURES

Get open invoice / bill details

After successful authentication, Vendor and Customer can ask for open invoice / bill details in just few clicks. Chatbot will first ask for email and email OTP. After authentication, Chatbot will communicate with NetSuite API and will display list of open invoices / bill details.

Get Mini Statement

After successful authentication, Vendor and Customer can ask for mini statement in just few clicks.Upon click of Mini Statement option, Chatbot will call NetSuite API and will display last 5 transactions. Last five transactions can be combination of orders, payments or credits.

Get Last Payment details

After successful authentication, Vendor and customer can ask for last payment details by a click on Last Payment Details option. Chatbot will call NetSuite API and will display last payment details.