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Quicta Service Management Connector

Status: Unverified

Improve your service management capability with Quicta platform. Quicta seamlessly integrates with NetSuite to provide the capability to Book a Job, Allocate & Schedule Resources and accept payment quicker. Quicta provides the ability to configure the flow that suits your organisation.

View on Suiteapp.com

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Description

Timing is everything. Improve your interaction with your customers and resources (employees and/or 3rd parties) by providing an all-round service flow from booking the job to accepting on the spot payment from your customer.

Are you able to undertake the ability to accept online service request, allocate and schedule the best skilled resource/s for the job, get 100% feedback from your customer and improve the timeline of getting paid.

With Quicta, a fully integrated service management platform you can have a fully scalable service management platform, all without the costs of building a custom app.

Key Benefits

Quicta Service Management Software provides a mobile-first system to simplify service delivery and operations, save time, and create fast scalability.

Quicta’s advanced logic engine even handles smart allocation of resources to available service jobs to optimise service delivery.

Gain an intuitive, mobile – friendly system that reduces the admin burden, gives you real-time visibility of services and resources, and creates lasting customer experiences.

Customer Quote

“With service being at the heart of what ACE+ do we had to change the game to simplify service delivery and ensure quality. Top of mind was the ability to support their staff most effectively and easily perform their roles for the business and not engage with manual administrative, low-value tasks.” GM, David Bilclough Wayne has credited much of the success of the project to effective planning, change management and particularly to the Quicta team’s responsiveness and dedication to the project. “We look forward to the on-going success of this partnership and to continue delivering a high standard of service and keeping our customers smiling.” Wayne McGlone, ACE+

– David Bilclough

Adaptable to your industry

A flexible, agile platform that meets the requirements of a wide range of different industries from health and aged care to travel and tourism.

Example use cases include
Beauty and Wellness
Dry Cleaning and Laundry
Automobile Service
Cleaning Service
Gardening and Landscaping
Home Removal
Telcos and Service Providers
Minicabs, Limousines and Chauffeurs
Installations and Repairs
Travel and Tourism
Retailers

FEATURES

Flexibility

  1. Auto scheduling: enables staff or contractors get bookings automatically based on their capability, availability and geo-location.
  2. Match resources to booking : In case of manual allocation, Quicta displays matching resources for a given booking, making it easier to schedule
  3. Live tracking of all bookings:  Indicates status of all bookings to a scheduler for all bookings so that the scheduler can handle exceptions quickly.

Mobility

  1. Mobile first:  Field staff can access bookings assigned to them on a mobile device which makes it convenient to them view and plan their day.
  2. Information capture: Field staff can chat, add photos, fill forms, create time entries, create Purchase order and create invoices within Quicta, which feeds into NetSuite, ensuring there is no double handling of data
  3. Payment collection:  Field staff can collect payment from a customer within the app which can facilitate AR.

End Customer Experience

  1. Customer access to booking:  Customer can access booking on a mobile, which allows the customer to be updated with the latest booking status
  2. Live location tracking:  Customer can view live location of service provider resource leading to enriched customer experience
  3. Communication:  Customer can chat with service provider and scheduler within the app building customer trust and confidence