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Service Pro® for NetSuite by MSI Data

Status: Unverified

Maximize the profitability of your field service operations with Service Pro by MSI Data, a built-for-NetSuite platform. Give your service technicians the access and information they need to get work orders done right, the first time. Easily schedule, dispatch, and equip your field service technicians with a true mobile app that allows visual and written documentation of tasks and time even when offline. Give your back-office staff access to the most accurate data to observe labor utilization rates. Unlock visibility into areas you didn’t have before; identify key profit indicators, observe warranty claims, and optimize your business to collect the revenue you’ve earned.

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Description

Service Pro® 10 Field Service Software for NetSuite

Service Pro® 10 is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive maintenance, installations and inspections.

As an enterprise suite, Service Pro automates business processes across the entire service organization, from Service Technicians and Customers in the field, to Schedulers, Service Managers and Executives in the back office.

Key Benefits

In addition to automating core business processes like service contracts, scheduling and inventory management, running a field service operation with Service Pro also make day-to-day life easier on employees with an easy to use interface, and integration with NetSuite.

  • Easy to use interface
  • Mobile app for technicians runs on iOS (iPad, iPhone), Android or Windows
  • Native mobile application which runs offline or online
  • Invoice work more quickly
  • Increase service workforce utilization
  • Improve first time fix rate
  • Decrease customer ETA service windows
  • Streamline cumbersome processes
  • Grow revenue-producing field staff without adding overhead
  • Provide better customer communication
  • Increase service contract renewal rate
  • Integrated with NetSuite

 

Deep Feature Set for Field Service Management

A single application covering both the field and the back office, Service Pro manages the entire field service lifecycle, from calls, quotes, and scheduling to mobile work orders for technicians and invoicing.

  • Customers and Sites
  • Dispatching
  • Work Order Management
  • Asset Management
  • Spare Parts and Inventory
  • Warranties
  • Technician Management
  • Inspections
  • Tasks
  • Segments
  • Appointments
  • Reporting
  • Drag and Drop Field Form Creation and Editing
  • Photo and Signature Capture
FEATURES

Scheduling and Mobile Field Service App for Technicians

Service technicians communicate seamlessly with scheduling personnel while completing work orders and inspections on their iOS, Android or Windows device with Service Pro® Mobile.

The mobile app manages contacts, status, assets, labor time via automated punch clock, parts, segments, tasks, inspections, signatures, and photos.

Schedulers can optimize technician time and minimize customer wait time with easy, drag and drop scheduling and technician location, availability and skill set data.

Spare Parts and Inventory Management

Run a more lean service parts inventory and reduce inventory leakage with Service Pro spare parts and inventory management capabilities.

As a back office and mobile application, Service Pro manages rolling and centralized warehouse inventory, as well as daily parts consumption by technicians in the field.

Asset Management

Service Pro helps service organizations that sell, repair, maintain, and inspect equipment assets centralize tracking and management of those assets, their components, serial numbers, location, coverage and service history.

Service Contracts and Preventive Maintenance

Service Pro automates management of service contracts and their corresponding preventive maintenance tasks.

Key features for managing service contracts and maintenance include auto-scheduling, covered equipment, renewals and billing.

Business Intelligence and Customer Portals

Provide key internal and external stakeholders in your service organization with the information they need, when and where they need it.

Service Pro Portals are role-based, and provide performance information in graphical displays to customers, technicians, service managers and executives.