Maintenance, Field Service, and H&S Management
Shepherd provides comprehensive Maintenance Management and Field Service management for NetSuite. Shepherd has tightly coupled its internal CMMS with NetSuite’s Fixed Asset Management SuiteApp). Shepherd CMMS is 100% native NetSuite and leverages core NetSuite ERP, accounting, CRM and other functionality to provide a comprehensive maintenance management solution. Highlights of Shepherd includes sophisticated forecast preventive maintenance as well as tightly coupled Health, Safety & Wellness (HS&W). The HS&W features in particular are critical in certain regulatory environments.
Key Benefits
Easily manage and maintain both customer assets in the field or internal fixed assets with Shepherd’s NetSuite-native CMMS including forecasted preventive maintenance and health, safety & wellness compliance.
Increase Revenue
- Forecast service reminders drive sales;
- Service order workflow eliminates missed billing;
- Parts check-out feature eliminates missing & unbilled inventory.
Reduce Costs
- Improve parts supply chain management with automatic, service triggered purchase order creation;
- Preventive maintenance avoids costly failures and down time;
- Avoid lost, unbilled time by managing tool, equipment, and PPE certification periods.
Improve Customer Satisfaction
- Achieve 100% reporting from maintenance staff including readings, assets status, and follow-up task management;
- Track and measure response time to support cases;
- Ensure safety/regulatory compliance;
- Automate expense accounting;
- Calculate TOTEX and OPEX by assigning parts & time cost to equipment and/or component records.
Customer Quote
Shepherd CMMS has allowed us to manage dispatching & order management years into the future, to comply with the very rigid SAP reporting requirements of our drinking water utility customers in the United Kingdom, to ensure 100% reporting, and to solve the problem of unbilled time and missing parts. We now inventory all customer equipment on-site and create asset records for each in NetSuite. We then assign time and cost to each and/or to its component equipment allowing us calculate CAPEX, TOTEX, and OPEX for a specific valve or a compressor. Shepherd’s CMMS application relieved our management of the daily H&S procedure. It is now fully automated saving us many hours each week as well as putting us in full compliance with HS&W regulation. We are now implementing it so as to comply for our Achilles accreditation.
– Garnet Woods
Shepherd in Operation
Shepherd manages the maintenance many of the world’s largest water utilities, mining operations, power plants, and boiler operations in the US, Asia, & Europe.