Automated Text Messaging for NetSuite
Reach your customers and field service agents quickly through personalized and automated SMS – easily integrated into NetSuite. Get your customers’ attention and drive improved engagement and greater ROI for your business.
Key Benefits
- Easy to use and implement within NetSuite – The only SMS service natively integrated with NetSuite. You don’t need to learn another platform, making onboarding quick.
- All your customer data in one place – Natively see all your SMS communications on contact and relationship records.
- Get their attention and boost response rates – Notify customers and field technicians in “real time” using Conversations and automated messages.
- Automate workflows – Save time and reduce errors with in-built SMS workflows and get sending straight away.
- Get in touch anytime, anywhere – 24/7 local support ready to help you succeed, from set up and beyond onboarding. Get the guidance of experts in ERP systems.
Customer Quote
MessageMedia saves us time and money. We have a national transport fleet, we now send SMS to drivers instead of calling. Our staff spend much less time on the phone, which has improved productivity and reduced costs.
– Brian Lunn, Transpacific Industries
Sample Use Cases
Customer service: Improve your customer service communications with two-way SMS, easily sent from within your NetSuite instance:
- Order status and shipment notifications
- Return and refund updates
- Post-sales surveys
- Support requests
Marketing: Drive additional revenue for your business. Personal and high impact, SMS is the ideal channel for your customer communications:
- Lead follow-up
- Special offers and promotions
- Event notifications
- In-stock notifications
Billing and payments: Improve cashflow with billing reminders. Whether automated or sent on an ad hoc basis, Sinch MessageMedia integration makes it simple:
- Purchase receipts
- Statement notifications
- Payment reminders