Overview
Eureka Solutions’ Warranties, Service and Repairs (WSR) SuiteApp simplifies the process of managing repairs and servicing of goods under warranty.
WSR means you can streamline the management of multiple warranty contracts for customers.
Fully integrated with your NetSuite system, WSR is powerful and flexible, and its functionality covers the two distinct areas of Contract Maintenance and Service/Repairs.
WSR is built on the NetSuite SuiteCloud platform and therefore allows for standard NetSuite saved searches to be applied against all of its underlying data.
Key Benefits
Configurable for your business:
As there is no typical way businesses record repairs and warranties, the module has been designed to be configurable for your company’s specific terminology and requirements.
Full repair history tracking:
A log of the assets’ repair history over time is created and multiple repairs can be logged and tracked for a single item. Information such as repair category and priority can be added to the repair.
Create estimates:
Estimates can be created for repairs outlining cost of parts and labour. These estimates can then be printed or emailed to the customer.
Assign repairs to person or a subcontractor:
Repairs can be assigned to a specific person or a subcontractor identified on the vendor record.
Customer specific pricing:
Integrates with NetSuite’s pricing structure to allow for specific customer pricing on both parts and labour.
Create a job card:
A job card can be created and sent to the engineer who is carrying out the repair.
Further Benefits
Reports:
All data resides in NetSuite therefore, in addition to the amendable standard reports available, users can also create their own reports within NetSuite.
Schedule engineers:
Use the NetSuite diary functionality to schedule engineers to both repairs and servicing jobs allowing you to better utilise your staff.
Multiple contracts per customer:
Each customer can have multiple contracts set up against them for different products, or a single contract with multiple assets.
Change ownership of assets:
If an asset moves between locations this can be tracked and amended in the system.
Automatically generate renewal notices:
Renewal letters for contracts that are due to expire can be automatically generated, with the date of expiry and the cost to renew shown.
Create a warranty with sale:
An item can be set up with a warranty at the point of fulfilment.